{"id":5,"date":"2026-02-09T18:20:06","date_gmt":"2026-02-10T02:20:06","guid":{"rendered":"https:\/\/community.cob.sjsu.edu\/aayushghimire\/points\/customer-success-database\/"},"modified":"2026-02-09T18:20:06","modified_gmt":"2026-02-10T02:20:06","slug":"customer-success-database","status":"publish","type":"points","link":"https:\/\/community.cob.sjsu.edu\/aayushghimire\/points\/customer-success-database\/","title":{"rendered":"Customer Success &#8211; Database"},"content":{"rendered":"<p>\u2022 Managed outreach to 700+ SMB and mid-market customers ($2.7M Footprint) through open support cases, inactive<br \/>\naccounts, and unused licenses to prevent churn.<br \/>\n\u2022 Designed and executed 12-touch, multi-channel outreach sequences (LinkedIn, email, phone) that improved customer<br \/>\nengagement and response by 35%.<br \/>\n\u2022 Partnered with Sales, Renewals, and Product teams to identify quarterly account priorities and support renewal and<br \/>\nexpansion goals.<br \/>\n\u2022 Utilized Salesforce and Gainsight to track KPIs, analyze usage data, and deliver actionable insights to customer success<br \/>\nleadership.<br \/>\n\u2022 Monitored customer response and health metrics to identify engagement trends and improve follow-up strategy, helping<br \/>\nreduce potential churn by 15%.<br \/>\n\u2022 Joined live customer calls and product training sessions with CSMs, capturing key action items and follow-up tasks to<br \/>\nimprove customer outcomes.<\/p>\n","protected":false},"author":2841,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5","points","type-points","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/community.cob.sjsu.edu\/aayushghimire\/wp-json\/wp\/v2\/points\/5","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/community.cob.sjsu.edu\/aayushghimire\/wp-json\/wp\/v2\/points"}],"about":[{"href":"https:\/\/community.cob.sjsu.edu\/aayushghimire\/wp-json\/wp\/v2\/types\/points"}],"author":[{"embeddable":true,"href":"https:\/\/community.cob.sjsu.edu\/aayushghimire\/wp-json\/wp\/v2\/users\/2841"}],"replies":[{"embeddable":true,"href":"https:\/\/community.cob.sjsu.edu\/aayushghimire\/wp-json\/wp\/v2\/comments?post=5"}],"version-history":[{"count":0,"href":"https:\/\/community.cob.sjsu.edu\/aayushghimire\/wp-json\/wp\/v2\/points\/5\/revisions"}],"wp:attachment":[{"href":"https:\/\/community.cob.sjsu.edu\/aayushghimire\/wp-json\/wp\/v2\/media?parent=5"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}