IT Support (Summer Site Intern)
Established a site-wide ticketing system to resolve technical issues, improve response times, support daily workflows, and ensure continuous access to critical applications for 70+ students and staff across both macOS and Windows platforms.
Optimized 30+ databases by creating a centralized system with interconnected documents, significantly improving data accessibility, reducing redundancy, and supporting cross-functional collaboration by leveraging project management tools.
Designed and managed a materials request system using Google Forms and Sheets to ensure timely distribution, maintain accurate inventory records, and deliver innovative solutions for site-specific academic and program requirements.