IT Helpdesk
- Job function (e.g., overall role, assigned tasks): Managing various Admin Consoles (Google, Adobe, Cisco Meraki, Paycom, DUO), troubleshooting tech on campus, fixing hardware in computers, setting up tech for guest speakers, managing tech ticket requests, managing all printers/copiers on campus, manage all Google Chromecasting devices in all classrooms, managing the Cisco phone system, and experimenting on network switches/access points.
- Examples of projects (e.g., list the projects you worked on and what you accomplished): (1) Installing a laptop on an adjustable arm in the gym that is locked/secured for all staff/faculty to use when presenting something using the stage. (2) Installing a compact PC behind a TV for users to use the TV as a PC for meetings. (3) Full cleaning of user accounts on all Admin Consoles (4) Setting up multiple workstations in staff/faculty break rooms.
- What you learned and how it relates to your major (e.g., describe what you learned from this experience in the context of specific courses): This role taught me how IT systems are managed in a real-world environment, reinforcing what I’ve learned in courses like System Administration, IT Infrastructure, and Network Management. I gained hands-on experience with troubleshooting hardware, managing cloud-based admin platforms, and maintaining enterprise-level network devices, all of which deepened my understanding of user support, network security, and IT operations—core elements of my Management Information Systems major. It also helped me improve my problem-solving and communication skills while supporting a live campus environment.
I will be continuing to work in this role after graduation and further learning more in the IT field.