IT/Technical Support Intern
- Information about ZPE Systems
- ZPE Systems is a private technology company headquartered in Fremont, California, specializing in network infrastructure management and automation solutions for enterprise IT and data centers. As a mid-sized organization, it focuses on developing products that streamline network operations and enhance security. I worked in the IT and Technical Support Department, supporting internal IT infrastructure, troubleshooting network issues, managing device configurations, and providing technical assistance across various departments.Orion Sun Intern offer letter.docx
- Job function (e.g., overall role, assigned tasks)
- Assisted in installing, configuring, and maintaining critical networking and IT infrastructure. Provided support through troubleshooting, maintenance, and managing IT incidents. Collaborated with cross-functional teams to ensure system and network reliability during key transitions.
- Examples of projects (e.g., list the projects you worked on and what you accomplished)
- Facilitated a seamless company network migration, resolving integration issues for various departments.
- Managed over 50 IT support tickets, addressing diverse issues related to network configurations and software installations.
- Conducted cybersecurity threat remediation for 300+ incidents, including installing antivirus software for 150+ users.
- Improved device turnaround time by 23% through hardware/software diagnostics and repairs
- What you learned and how it relates to your major (e.g., describe what you learned from this experience in the context of specific courses)
- Learned practical applications of networking and IT management
- Gained hands-on experience with servers and networking equipment