{"id":10,"date":"2025-12-05T15:54:00","date_gmt":"2025-12-05T23:54:00","guid":{"rendered":"https:\/\/community.cob.sjsu.edu\/rhearamalingam\/points\/business-operations-intern\/"},"modified":"2025-12-05T15:54:00","modified_gmt":"2025-12-05T23:54:00","slug":"business-operations-intern","status":"publish","type":"points","link":"https:\/\/community.cob.sjsu.edu\/rhearamalingam\/points\/business-operations-intern\/","title":{"rendered":"Business Operations Intern"},"content":{"rendered":"<ol>\n<li>\n<p data-start=\"113\" data-end=\"683\"><strong data-start=\"113\" data-end=\"161\">Job function (overall role, assigned tasks):<\/strong><br data-start=\"161\" data-end=\"164\" \/>During my internship, I collaborated cross-functionally with sales, customer success, and service teams through departmental rotations. My responsibilities included scheduling inspections using internal CRM tools, conducting customer outreach, and joining client-facing technician ride-alongs to observe operations and identify workflow inefficiencies. I also attended sales summits (QSAP), strategy meetings, and partnered closely with General Managers and Service Managers to support day-to-day operational alignment.<\/p>\n<p data-start=\"685\" data-end=\"712\"><strong data-start=\"685\" data-end=\"710\">Examples of projects:<\/strong><\/p>\n<ul data-start=\"713\" data-end=\"1396\">\n<li data-start=\"713\" data-end=\"939\">\n<p data-start=\"715\" data-end=\"939\">Led a capstone project to redesign regional scheduling processes.<br data-start=\"780\" data-end=\"783\" \/>\u2022 Analyzed pain points in existing workflows and proposed improvements using scheduling software to enhance efficiency, transparency, and communication.<\/p>\n<\/li>\n<li data-start=\"940\" data-end=\"1241\">\n<p data-start=\"942\" data-end=\"1241\">Piloted a zone-based scheduling framework across 800+ national accounts.<br data-start=\"1014\" data-end=\"1017\" \/>\u2022 Conducted CRM data analysis, technician ride-alongs, and customer outreach to diagnose service gaps.<br data-start=\"1121\" data-end=\"1124\" \/>\u2022 Delivered a scheduling roadmap that was adopted by senior leadership to standardize processes across 5 regions.<\/p>\n<\/li>\n<li data-start=\"1242\" data-end=\"1396\">\n<p data-start=\"1244\" data-end=\"1396\">Supported sales and customer success teams by coordinating inspections, preparing account insights, and contributing observations from field operations.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1398\" data-end=\"2008\"><strong data-start=\"1398\" data-end=\"1448\">What I learned and how it relates to my major:<\/strong><br data-start=\"1448\" data-end=\"1451\" \/>This experience strengthened my understanding of operations management, business analytics, and customer relationship strategies\u2014directly connecting to coursework in operations management, information systems, and organizational behavior. I applied concepts such as process mapping, workflow optimization, and data-driven decision-making in real business scenarios. The cross-functional exposure helped me understand how service operations, sales, and customer success work together to deliver value, reinforcing the strategic principles taught in my major.<\/p>\n<\/li>\n<\/ol>\n","protected":false},"author":2701,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","points","type-points","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/community.cob.sjsu.edu\/rhearamalingam\/wp-json\/wp\/v2\/points\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/community.cob.sjsu.edu\/rhearamalingam\/wp-json\/wp\/v2\/points"}],"about":[{"href":"https:\/\/community.cob.sjsu.edu\/rhearamalingam\/wp-json\/wp\/v2\/types\/points"}],"author":[{"embeddable":true,"href":"https:\/\/community.cob.sjsu.edu\/rhearamalingam\/wp-json\/wp\/v2\/users\/2701"}],"replies":[{"embeddable":true,"href":"https:\/\/community.cob.sjsu.edu\/rhearamalingam\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":0,"href":"https:\/\/community.cob.sjsu.edu\/rhearamalingam\/wp-json\/wp\/v2\/points\/10\/revisions"}],"wp:attachment":[{"href":"https:\/\/community.cob.sjsu.edu\/rhearamalingam\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}