IT Resident
- Job function (e.g., overall role, assigned tasks)
- Examples of projects (e.g., list the projects you worked on and what you accomplished)
- What you learned and how it relates to your major (e.g., describe what you learned from this experience in the context of specific courses)
- Once approved, the description is automatically displayed in a post on your e-portfolio.
I stumbled upon the ITRP program in an email from my school’s career center, only a few hours before the deadline for the application. The multi-component core of the program—training and development, front-line support and internal rotations—caught my attention as a chance to push my limitations and hone my “skills toolbox” in a technologically diverse and highly dynamic enterprise. I also loved the prospect of expanding my horizons through world travel. I took the dive and applied only a few hours before the deadline; The following day, I was pleasantly surprised by an invitation to interview at our college career fair, going on later that week.
At Google, we’re helping fellow Googlers solve I.T. based technical issues (however, as the neighborhood “go-to” folks, we often find ourselves solving non-technical issues, too). The goal is to get the Googler back up and running as quickly as possible. Throughout the process, we have the opportunity to chat with really neat folks, including everyone from recruiters (they have the best stories to tell) to pivotal figures in computing history, such as Vint Cerf. Front-line support is, in essence, an opportunity to learn new skills, hone old skills, make people happy and network, all bundled into an exciting, fast-paced experience.
New skills aren’t just learned on the front-lines. Front-line support and training/development at Google are tied together in harmony. Needing to solve unbelievably bizarre problems on the fly drives a constant cycle of on-the-job training while, more formal, instructor-led training sessions and self-study skills development drive personal growth and efficiency. With front-line support, finding the right solution can involve almost anything, from searching textbooks and Internet sources to building test labs to recreate the problem. To me, front-line support carries a prerequisite to keep an open mind to all solutions, no matter how strange they may seem.
There’s so much I’ve enjoyed about the ITRP program. In particular, the program has given me the opportunity to drive across the country to Google headquarters in California, explore new places, meet new people, work with a diverse group of individuals and technology, and I enjoy it so much that, at the end of the day, I can’t wait to go back and do it all over again (minus the cross-country trip of course).
Something else I find truly unique about ITRP is the dynamic nature of the program. Mirroring the dynamic nature of Google, components of the ITRP program are adjusted based on feedback from each new class, with the goal of making the process as streamlined and enjoyable as possible. One significant adjustment that took place before I joined was changing the training schedule from long, concentrated blocks to shorter, more spread out blocks. The content of the training changed as well. The team is very open to feedback (they love it…the more, the better!) and are more than willing to sit down with us to discuss changes.
• Support Googlers worldwide in-person and remotely via Chat, Phone, and enterprise ticketing channels