{"id":18,"date":"2026-02-19T11:16:39","date_gmt":"2026-02-19T19:16:39","guid":{"rendered":"https:\/\/community.cob.sjsu.edu\/vleontyeva\/points\/salesforce-virtual-watch-go-beyond-itsm-with-agentforce-it-service\/"},"modified":"2026-02-19T11:16:39","modified_gmt":"2026-02-19T19:16:39","slug":"salesforce-virtual-watch-go-beyond-itsm-with-agentforce-it-service","status":"publish","type":"points","link":"https:\/\/community.cob.sjsu.edu\/vleontyeva\/points\/salesforce-virtual-watch-go-beyond-itsm-with-agentforce-it-service\/","title":{"rendered":"Salesforce Virtual Watch: Go Beyond ITSM with Agentforce IT Service"},"content":{"rendered":"<p>At 9 am, I attended the online reveal of Salesforce&#8217;s new AI agents and their functions. I was particularly amazed by how these agents could solve tickets on their own!<\/p>\n","protected":false},"author":2822,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-18","points","type-points","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/community.cob.sjsu.edu\/vleontyeva\/wp-json\/wp\/v2\/points\/18","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/community.cob.sjsu.edu\/vleontyeva\/wp-json\/wp\/v2\/points"}],"about":[{"href":"https:\/\/community.cob.sjsu.edu\/vleontyeva\/wp-json\/wp\/v2\/types\/points"}],"author":[{"embeddable":true,"href":"https:\/\/community.cob.sjsu.edu\/vleontyeva\/wp-json\/wp\/v2\/users\/2822"}],"replies":[{"embeddable":true,"href":"https:\/\/community.cob.sjsu.edu\/vleontyeva\/wp-json\/wp\/v2\/comments?post=18"}],"version-history":[{"count":0,"href":"https:\/\/community.cob.sjsu.edu\/vleontyeva\/wp-json\/wp\/v2\/points\/18\/revisions"}],"wp:attachment":[{"href":"https:\/\/community.cob.sjsu.edu\/vleontyeva\/wp-json\/wp\/v2\/media?parent=18"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}