Information Technology Helpdesk Intern
- Process IT tickets from the Service Now queue to diagnose employees’ computer software and hardware issues, exceeding the team’s resolution threshold of 95% with a final score of 120%.
• Installed and configured an average of 80 computers per week for new hires ensuring encryption and strengthening network security enhancing new hire work experience.
• Administered deployment appointments for new hires by onboarding installation and configuration to Stanford network systems. Increased project productivity by 90% through computer imaging and computer building.