iOS+ Advisor
- Provided technical and functional support for Apple iOS, iPadOS, & watchOS Products.
- Researched, tracked, and documented cases using internal case management systems.
- Resolved an upwards of 1,000+ customer cases per quarter.
- Published up to 20 technical knowledge-base articles outlining structure & functionality of Apple hardware and software.
- Completed intensive Apple Product training and graduated AC+ ramp program at a 99 percentile ranking.
- Led AppleCare+ training sessions/workshops for new advisors.
- Exceeded team’s average in customer satisfaction rates, receiving several accolades.