Customer Value Management Intern
– Used PQL (Process Query Language) and KPIs (Key Performance Indicators) to build data-driven analyses’ for a major Fortune 500 company based on customer requirements and feedback.
– Utilized the Celonis EMS Software to mine company processes’.
– Deep-dived into company big data to reveal business inefficinces at various levels.
– Presented findings to company leaders in weekly meetings.
– Assisted customers in driving user adoption and high-level change management within their organization.