Business Operations Intern
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Job function (overall role, assigned tasks):
During my internship, I collaborated cross-functionally with sales, customer success, and service teams through departmental rotations. My responsibilities included scheduling inspections using internal CRM tools, conducting customer outreach, and joining client-facing technician ride-alongs to observe operations and identify workflow inefficiencies. I also attended sales summits (QSAP), strategy meetings, and partnered closely with General Managers and Service Managers to support day-to-day operational alignment.Examples of projects:
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Led a capstone project to redesign regional scheduling processes.
• Analyzed pain points in existing workflows and proposed improvements using scheduling software to enhance efficiency, transparency, and communication. -
Piloted a zone-based scheduling framework across 800+ national accounts.
• Conducted CRM data analysis, technician ride-alongs, and customer outreach to diagnose service gaps.
• Delivered a scheduling roadmap that was adopted by senior leadership to standardize processes across 5 regions. -
Supported sales and customer success teams by coordinating inspections, preparing account insights, and contributing observations from field operations.
What I learned and how it relates to my major:
This experience strengthened my understanding of operations management, business analytics, and customer relationship strategies—directly connecting to coursework in operations management, information systems, and organizational behavior. I applied concepts such as process mapping, workflow optimization, and data-driven decision-making in real business scenarios. The cross-functional exposure helped me understand how service operations, sales, and customer success work together to deliver value, reinforcing the strategic principles taught in my major. -