LL Course 2: Building Trust
Here are some of the key takeaways I learned from the course “Building Trust (2018)”:
- Criteria for Trustworthiness: People evaluate trustworthiness based on two main criteria: integrity and competence.
- Impact of Bias: Unintentional biases can significantly impact trust levels within a team or organization.
- Predictors of Trust: There are five predictors of trust that you can identify and work on to build stronger relationships.
- Sharing Accomplishments: It’s important to share your accomplishments tactfully to build the perception of competence without seeming boastful.
- Trust in Teams: Building trust differs between shared-space teams and virtual teams, requiring different approaches.
- Rebuilding Trust: If trust is lost, there are specific steps to rebuild it, including a well-structured apology.
These points can help you build and maintain trust within your company, enhancing your work relationships and overall team performance.