Technical Support Specialist
Job function
System Maintenance and Support: Ensuring that hardware, software, and networks are running efficiently, including troubleshooting and resolving technical issues.
IT Support: Providing technical support to end-users for various IT-related issues, including setting up hardware and software and training users.
Accomplishments:
Diagnosed a network printer connectivity issue affecting multiple users by updating drivers and reconfiguring network settings.
Restored full functionality within an hour, minimizing disruption.
What I Learned: This project reinforced troubleshooting techniques from IT Support Fundamentals IT, emphasizing swift problem identification and resolution.
Once approved, the description is automatically displayed in a post on your e-portfolio.