Jorge Fernandez

¬¬¬¬¬JORGE FERNANDEZ SAN JOSE, 95127 CA 669-251-8731 GEOFFREYFERNANDEZ10@GMAIL.COM PROFESSIONAL SUMMARY IT Specialist with four years of experience as an IT Administrator/ System Administrator. Subject matter expert in operating systems/ device installations and maintenance with a passion for multitasking and customer service. Love working with people and providing support while working with computers and networks. Always make sure that the customer is taken care of. Strive to communicate thoroughly and effectively in each step of the process to ensure that whoever is being helped feels satisfied and pleased, as making sure the customer feels content is the top priority. WORK HISTORY JUNE 2018-CURRENT Information Technology Administrator | United States Army Department of Defense • Was on-call available 24/7 while deployed and was the Go-To person for setting up VTC conference rooms and making sure meetings with VIP personnel went smoothly and all technology was good to go. • Develop and install vital software for over 500 computers specialized for all Hospitals located in the Middle East while deployed. • Created accounts for Military Personnel and utilized PowerShell to automate certain tasks to save time and make said processes faster. • In a fast-paced, high-pressure environment, I provided expert technical advice, leadership, and direction on IT-related issues to higher management and other departments. • Worked in SIPR (encrypted network) and NIPR (non-encrypted network) networks. • Conducted daily system monitoring, verifying security, integrity and availability of hardware, server resources, applications, and key processes. • Assisted with design and deployment of information systems to meet assigned objectives and deadlines. • Prepared and reviewed equipment and facility specifications in designing networks and systems also Life cycled legacy devices. • Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues. JUNE 2022-DECEMBER 2022 IT Support Analyst | United States Geological Survey | Department of Interior • Deploy applications and software patches by use of SCCM. • Administration of User Accounts and Organizational Units through Active Directory and utilizing Group Policy to automate tasks. • Using OSD files to deploy Windows and Mac Operating Systems images. • Use of DHCP and DNS to apply Hostnames and IP Addresses to workstations. • Use of NAS, Share Drives, Shareholders, and SharePoint Working proficiently with Microsoft 365, Outlook, Excel, OneDrive, Use of Remote Desktop Connections, Virtual Machines, specifically VMware. • Use of Bomgar to remote into client workstations. • Use of Remedy ticket system • Allocating, partitioning, and backing up information on servers. • Use of Domain Controllers and VLans. • Monitored helpdesk and responded to incoming tickets to address support needs. • Answered customer support inquiries via specialized ticket-tracking platforms. SKILLS • • Account Management, System Imaging, Hardware Modernization, Performance Monitoring, etc.) • Windows and Mac Operating systems. • Proficient in Microsoft applications • Microsoft Windows and Exchange Server • TCP/IP and OSI model • Virtualization • Remote Access Software • VPN EDUCATION JULY 2023 Associate degree: Management Information Systems De Anza College, San Jose, CA Program in Information Technology APRIL 2023 CASP+ Certification: Information Technology CompTIA, online CERTIFICATIONS CompTIA Security+ May 2020 to Present COMP001021504778 DEPARTMENT OF DEFENSE CLEARANCE • DoD Secret Clearance ADDITIONAL LANGUAGES Spanish